Frequently Asked Questions
Q. Can I pay over the phone?
A: Currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.
Q. What are the accepted forms of payment?
A: We accept payment by West union and Credit card(visa, master).
Q. Is my payments to your site secured?
A: All payments are done online through the 100% secured. Our website has created a secure transaction environment. We use SSL technology, which encrypts all information including your credit card and all your personal information passed from you to our store.
Q: Can I contact you by phone?
A: Sorry, we do not offer phone services now, but you could feel free to contact us via E-mail firstname.lastname@example.org if you have any problems. And we would give you a promptly reply once we receive your consultation.
Q. How long does it take the bags to be delivered?
A: We usually send the items you order within 12-48 hours as soon as we receive the payment. Most orders take 7 days for delivery.
Q. How do I change my order after it has been placed?
A: Please send us Email at email@example.com to change your order which possible we will accommodate. If your order has been already dispatched, please refer to our Return Policy.
Q. Can I cancel my order?
A: Cancellation of an order must be requested before the order has been dispatched. Cancellation requests after the order has been dispatched will be treated in accordance with our Return Policy.
Q. Where do I return my package?
A: If for any reason you are dissatisfied with your purchase, we will assist you to exchange and refund. Firstly, you should mail us firstname.lastname@example.org request for a returning address. And items must be returned within 30 days from the purchase date with the original invoice.